RETURN POLICY

Effective Date: November 8, 2024

Thank you for shopping at https://ezypix.xyz/ (“Website”). At EZYPIX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines the process for returning items, eligibility criteria, and the timeframe for refunds. For further assistance, please contact us at 651-732-1974 or contact@ezypix.xyz.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Return requests must be made within 30 days of receiving the item.
  • Certain items, such as personalized or custom-made products, may not be eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned:

  • Items on sale or purchased with a discount.
  • Gift cards and promotional items.
  • Any product that has been used, altered, or damaged after receipt.

If you are unsure whether your item qualifies for a return, please contact our customer support team.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our support team at contact@ezypix.xyz with your order number, reason for the return, and a photo if applicable (for damaged or defective items).
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on where to send your item.
  3. Shipping: You are responsible for covering the shipping costs for returning the item unless it arrived damaged or defective. We recommend using a trackable shipping method to ensure your return reaches us.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original form of payment. Please allow 5-10 business days for the funds to reflect in your account, depending on your bank or card issuer.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition or items missing parts).

5. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item, please contact us at contact@ezypix.xyz with your order details and a photo of the defect. Once approved, we will guide you through the exchange process.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check with Your Bank: Sometimes processing delays occur.
  2. Contact Your Credit Card Company: Refunds may take some time to officially post.
  3. Contact Us: If you have done the above steps and still have not received your refund, please reach out to us at contact@ezypix.xyz for further assistance.

7. Shipping Costs for Returns

Please note:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

8. Contact Information

If you have any questions about our Return Policy or need further assistance, please contact us: